Welcome to Nordstrom
We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.
Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.
Please feel free to ask your department manager, store manager, or division general manager any question at any time.
Source: 37signals.com
2010 Ho‘okela Awards

The Retail Merchants of Hawai‘i celebrate the retail industry each year with the Ho‘okela Awards. This award recognizes Hawaii’s outstanding retailers and retail employees. To receive such acclaim in an industry so vital to Hawaii’s economy.
We were invited by our clients to attend this year’s celebration and wanted to post this year’s winners.
2010 SHOPPING CENTER OF THE YEAR ACHIEVEMENT AWARD:
Royal Hawaiian Center
BEST NEW RETAIL BUSINESS OF THE YEAR:
Edible Arrangements Honolulu
E-COMMERCE RETAIL BUSINESS OF THE YEAR:
Aunty Lilikoi Products
NEIGHBORHOOD RETAIL BUSINESS OF THE YEAR:
Harry’s Music Store
RESORT RETAIL BUSINESS OF THE YEAR:
Ko‘olina Golf Club
RETAIL BUSINESS OF THE YEAR-MAUI:
Takamiya Market
RETAIL BUSINESS OF THE YEAR-HAWAI‘I:
Oshima Bros. Inc
RETAIL BUSINESS OF THE YEAR-O‘ahu:
The Wedding Ring Shop
RETAIL BUSINESS OF THE YEAR-KAUA‘I:
Papaya’s Natural Foods
RETAIL EMPLOYEE OF THE YEAR:
Ryan Roth, Waikiki Beach Activities
2010 RETAILER OF THE YEAR:
Dale Ruff, Regional Vice President, Louis Vuitton
Congratulations to all of the winners and finalists!
p.s.-a personal Congratulations to Dale Ruff-thank you for being a wonderful boss many years ago; you deserve this honor!
Top 10 Holiday Trends for 2010
To find the golden ticket for holiday trends it takes a retailer hours of methodical research, forecasting and trend analyzation. 
With the recession in full effect during holiday of 2009, it left many looking for any inclination of what the American consumer would buy. This year, the National Retail Federation has done the homework for you. Check out the Top 10 Holiday Trends for 2010.
Source: blog.nrf.com
Tim Gunn at Ala Moana Center Pix
Photo Credit: @AlaMoanaCenter 10.16.2010
Tech: Fast Mall App
Ever been lost in a new mall with no idea of where things are? Fast Mall seems poised to solve that problem with their phone app - FastMall 3.0. Built on a continuously updated database of shopping mall maps from around the globe, FastMall signals the end of an era “looking for the nearest bathroom”. The website claims it is
“the world’s first true turn by turn based navigation technology at shopping malls and areas without GPS.”
Currently, only three malls from Hawaii exist in the Fast Mall database, Ala Moana Center, Kahala Mall and Maui Mall. It might be a killer app for those mega malls in Dubai.
Fashion’s Night Out 2010-Hawai‘i Edition
Had a great time working on Ala Moana Center’s stage. Hope you all had a wonderful Fashion’s Night Out!




Beats by Eskae.

Reading: Paco Underhill

The business of retail often falls into two distinct categories: small and large. Depending on your entry point into the retail world, you’ll rarely find a manual in the glove box. Either through trial and error or endless training seminars, existing in a retail environment will have challenges at every step. Thankfully, there are people who take notes. Paco Underhill’s popular book “Why we buy” has distilled the science of retail into comprehensive case studies and observations of consumer shopping habits. This years release specifically targets the female perspective of shopping in “What women want”. Weather your a small or large business, the reasons why people consume are essential factors for understanding your customers. We’re sure it’s interesting reading, but we’ll have to buy it first. Digital or Print?
Amazon.com: Paco Underhill: Books, Biography, Blog, Audiobooks, Kindle
Reed Space HNL

In collaboration with local non-profit group Interisland Terminal, CS/HI was fortunate to work with New York City menswear icon - jeffstaple of Staple Design. Invited by Interisland Terminal to open a temporary retail store in Honolulu, designer and founder, Jeff Ng (jeffstaple) imported the book shop of his Reed Space art gallery to the Waikiki Parc Hotel. Before doors could open to Hawaii’s creatives, CS/HI was tasked with design and assembly of the interior retail space. Armed with a modest materials budget and a standard conference room setting, we had a design challenge to overcome.

The Concept
In constant communication with Jeff, as he crossed the globe towards Honolulu, the team decided on the unifying theme of the Reed Space logo (white shaker style chair) to focus on within the space. With limited furniture resources on the island, acquiring multiple versions of the iconic chair proved costly and difficult. The idea was adapted to include a collection of eclectic chairs sourced by the team, all approved by Jeff over emails and text messages. The chairs would serve as flexible mini shelves for books and magazines.



Planning & Installation
Understanding people movement within a non-traditional retail space was critical to the overall experience, quick mockups were built to determine a comfortable person-to-chair ratio. Also at this stage, we tested chair configurations, walk paths and optimal areas for support fixtures. Updated renders were sent to Jeff and IT for comments and approvals during the weeks leading up to install.
In an attempt to create a neutral art gallery space, we reduced and removed as many superfluous conference room details as possible. Requested by the hotel management to preserve their meeting space, we were politely asked to refrain from mounting things to the interior walls of the lobby and conference room. This left us with limited options for adding decor and imagery to the interior walls (thankfully, the beech wood walls and blue carpet were easy on the eyes). After assembling the chairs from various sources, we determined it was necessary to fill the negative space above the chair line. We quickly developed an inexpensive hanging system (fishing line and binder clips!) that allowed us to implement a gallery of photos, curated by Jeff, along the walls of the space.



Grand Opening
After a final plane ride and a few media interviews later, Jeff, CS/HI and the Interisland Terminal team assembled the room for opening night. The overall process took a few meetings, a bunch of emails and three days working in the space. With Jeff’s practical and flexible guidance, we collectively arrived at a solution that was attractive and unique to Hawaii. Good things do come in small packages.

Mahalo to Jeff and the Interisland Team for the good times. CS/HI was happy to be along for the ride.
A few more images from the Pearlridge Center Dinosaur exhibit.




