Welcome to Nordstrom
We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.
Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.
Please feel free to ask your department manager, store manager, or division general manager any question at any time.
An interesting thread inspired by the Nordstrom Employee Handbook discussing the idea of trust versus control regarding employees and customers. What type of employer are you and to what lengths will you go for a ‘good’ customer experience?
Source: 37signals.com
